About this Policy

Environmental Golf Solutions (EGS) is committed to protecting the privacy of any personal information held about individuals in accordance with the applicable laws.

Personal information is information about an identifiable individual or an individual who is reasonably identifiable, as defined by applicable law. EGS have implemented measures to comply with their obligations under the relevant Australian privacy laws. This policy applies to Environmental Golf Solutions (ABN 60 156 550 404) and describes the way that we collect, hold and disclose personal information about individuals. Privacy statements in relation to our website and in relation to calls, emails or messages received by our staff are also incorporated into this policy.

Why does EGS collect my personal information?

EGS collects and holds your personal information to allow it to perform its business functions. For example, EGS may collect your personal information to enable you to send an enquiry, participate in an EGS event, use the web platform or to allow EGS to market its current and future products or services to you.

What personal information does EGS hold?

During the course of our business, we may collect personal information from you. If you are a customer of EGS the types of personal information EGS collects will depend on the nature of your dealings with us and may (but does not always) include:

• Your name;

• Gender;

• Date of birth;

• Address;

• Personal and/or work contact details (including phone/fax number/email address, business name and authorised representative name and contact details, address);

• Your product preferences and any purchase history;

• Any information about you that you provide through promotions, competitions or customer surveys; and/or

• Payment details (e.g. credit card number).

If necessary, EGS may also ask you to provide it with additional personal information from time to time, including when you call our staff or support lines or contact functions.

What if you don’t provide EGS the personal information it requires?

If you can’t, or won’t, provide EGS with the personal information it reasonably requires, EGS may be unable to provide you with the information, goods or services you have requested.

In some circumstances however, EGS may also collect your personal information from other entities covered by this policy or third parties (including professional associations, groups or companies), but where it does so, it will ensure that it acts in accordance with relevant privacy laws. EGS will take steps as are reasonable in the circumstances (if any) to ensure that you are aware of the purposes for which it collects your personal information.

How does EGS use my personal information?

• EGS uses your personal information for the purpose for which it was collected, including (but not limited to):

• Providing you with EGS goods or services you request;

• Promoting and marketing EGS’s current and future products and services (including to you);

• Informing you of upcoming events, special promotions and offers, discounts and other matters that EGS considers may be of interest to you;

• Conducting research (including but not limited to client surveys) concerning The EGSs current and future products or services;

• Improving the operation or navigation of EGS website and any related platform or application;

EGS may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time EGS collects that information, or for such purposes as may be required or permitted by law.

If EGS uses your personal information for direct marketing purposes, all correspondence sent to you by EGS will give you the opportunity to opt-out of receiving any further direct marketing correspondence. If we use your personal information to send you any direct marketing communications, you have the right to request that we provide you with the source of that personal information. There is no fee for requesting this information. Unless it is impracticable or unreasonable to do so, we will provide you with the source of the personal information.

Will EGS give your personal information to anyone else?

NO. EGS will only disclose your personal information to other third parties where it is required or permitted to under any applicable law as a result of an investigation or enforceable undertaking

Is my personal information secure?

EGS take reasonable steps to ensure personal information it holds about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure. No data transmission over the internet is totally secure. As a result, any personal information you send to EGS over the Internet (including via email) is sent at your own risk.

Your rights of access and correction

The accuracy of your personal information is important. EGS takes reasonable steps to ensure personal information it holds about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information EGS holds about you is incorrect, please contact us at kate@envirogolf.com.au to advise. You have a general right to access the personal information EGS hold about you. You may contact EGS to request details of your personal information. EGS can deny your request in some circumstances and if it does so, will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both The EGSs needs and your needs. While there is no fee for requesting access to the personal information EGS holds about you, EGS reserves the right to charge a reasonable fee for the preparation and provision of that information to you. You also have the right to request the correction of personal information that EGS holds about you. You may do so at any time by contacting us at kate@envirogolf.com.au. EGS does however reserve the right to refuse to correct your information in some circumstances. If EGS refuses to correct any personal information about you, and subsequent agreement cannot be reached between the parties on this issue, you may request that a note or statement regarding the correction requested be attached to your personal information. We will not charge you a fee for requesting a correction to your personal information, correcting that information or attaching a statement to your personal information (as relevant). Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

Changes to this Privacy Policy

EGS reserves the right to change this Privacy Policy from time to time. If EGS changes this Privacy Policy, it will post a copy of the updated policy on this website and your continued use of this website or interactions with EGS following that posting will constitute your acceptance of the terms of the updated policy.

How do I obtain more information or lodge a privacy complaint?

If you require further information regarding this Privacy Policy or any other steps EGS has taken to protect your personal information or privacy; have any concerns or a complaint regarding EGSs privacy practices or its management of your personal information; or consider that we have breached the APPs, please contact kate@envirogolf.com.au.

We acknowledge and take very seriously every privacy query and complaint that we receive. EGS will endeavour to respond to you within 20 business days.

If youre not satisfied with how we have handled your matter, you may wish to contact the Office of the Australian Information Commissioner via the contact details listed at http://www.oaic.gov.au/about-us/contact-us-page.